Carpet Cleaning N7 Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning N7 provides carpet, upholstery and related cleaning services to residential and commercial customers. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions and that you are legally capable of entering into a binding contract.

These Terms and Conditions apply to all services provided within our service area and form the entire agreement between you and Carpet Cleaning N7, unless otherwise agreed in writing.

Definitions

In these Terms and Conditions, the following expressions have the meanings shown:

Customer means the person, company or organisation booking or receiving the services.

Company means Carpet Cleaning N7, the provider of the services.

Premises means the property or location where the services are to be carried out.

Services means the carpet cleaning and any related cleaning services agreed between the Customer and the Company.

Technician means a person assigned by the Company to carry out the services.

Scope of Services

The Company provides professional carpet cleaning and related cleaning services, which may include, but are not limited to, carpet cleaning, rug cleaning, upholstery cleaning and stain treatment. The exact scope of services for each booking will be confirmed at the time of booking or in any written confirmation provided by the Company.

The Company reserves the right to decline or discontinue services where the Premises are unsafe, access is restricted, or conditions are unsuitable for the type of work requested.

Booking Process

Bookings may be made by contacting the Company directly through its accepted communication channels. When making a booking, you must provide accurate information about the Premises, the areas and items to be cleaned, the type of flooring or fabric, and any known issues such as heavy soiling, damage, or previous cleaning treatments.

All bookings are subject to availability and are not confirmed until you receive a booking confirmation from the Company. The Company may, at its discretion, require additional information or clarification before accepting a booking.

The Customer is responsible for ensuring that the date, time, address and requested services in the booking confirmation are correct. Any errors or changes should be notified to the Company as soon as possible and may be subject to the Companys cancellation or amendment terms.

Access and Preparation

The Customer must provide safe and reasonable access to the Premises at the agreed time and date. The Customer is responsible for arranging parking for the Technician where required. Any parking charges, congestion fees or access-related charges incurred in providing the services may be added to the final invoice.

The Customer must ensure that the areas to be cleaned are reasonably clear of personal items, fragile objects, and small furniture unless otherwise agreed. The Company does not move heavy, valuable or fragile furniture such as wardrobes, pianos, large cabinets, or electronic equipment. Limited movement of light furniture may be carried out at the Technicians discretion, but this is not guaranteed.

The Customer must inform the Technician of any known hazards at the Premises, including loose floorboards, damaged carpets, electrical issues, or other risks that might affect health and safety.

Service Times and Delays

The Company will use reasonable efforts to attend at the agreed appointment time but cannot guarantee exact start times due to factors such as traffic, weather, and the duration of previous appointments. Any time given for arrival or completion is an estimate only.

If the Technician is delayed, the Company will endeavour to notify the Customer as soon as reasonably practicable and to offer an alternative time or date where necessary. The Company shall not be liable for any loss or inconvenience arising from reasonable delays.

Pricing and Quotations

Prices may be provided as a fixed quote based on the information supplied by the Customer, or as an estimate subject to inspection of the Premises. All prices are stated in pounds sterling unless otherwise specified.

Where prices are given per room, area or item, the Company assumes standard sizes and average levels of soiling unless otherwise stated. Heavily soiled carpets, extensive staining, or larger than average areas may incur additional charges, which will be discussed with the Customer before work continues.

Any quotation is valid for a limited period from the date of issue, as indicated by the Company, and may be withdrawn or amended at any time before acceptance.

Payments and Invoicing

Payment terms will be communicated to the Customer at the time of booking or in the booking confirmation. Unless otherwise agreed, payment is due in full on completion of the services.

The Company accepts such payment methods as it may specify from time to time. Cash payments, if accepted, must be made directly to the Technician against an appropriate receipt. For electronic or card payments, the Customer must ensure that adequate funds are available at the time payment is requested.

Where services are provided to business customers on account, payment must be made within the agreed credit period from the date of the invoice. The Company reserves the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable law.

Deposits

The Company may require a deposit to secure a booking, particularly for larger jobs, specialist treatments or appointments reserved at peak times. The amount and due date of any deposit will be notified at the time of booking.

Deposits are generally non-refundable if the Customer cancels or significantly changes the booking without giving the required notice, as set out in the cancellation section below. Deposits paid may be deducted from the final invoice or retained if the Customer fails to provide access on the agreed date.

Cancellations and Amendments by the Customer

If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible. The Company operates a notice period for cancellations and amendments. If adequate notice is not given, the Company may charge a cancellation fee or retain all or part of any deposit paid.

Where a same-day or short-notice cancellation occurs, or where the Technician is unable to gain access to the Premises at the agreed time, the Company may charge up to the full price of the booked services to cover costs incurred.

Rescheduling may be offered subject to availability. Any difference in price due to changes in the scope of services, areas to be cleaned or appointment times will be advised in advance where possible.

Cancellations and Amendments by the Company

The Company reserves the right to cancel or amend a booking where necessary, for example due to staff illness, equipment failure, adverse weather, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to offer an alternative appointment at the earliest convenient time.

If the Company cancels a booking and is unable to offer a suitable alternative, any deposit or advance payment received for that booking will be refunded. The Company will not be liable for any additional costs, losses or inconvenience suffered by the Customer as a result of such cancellation.

Service Standards and Limitations

The Company aims to deliver services using reasonable skill and care and in accordance with professional standards for the cleaning industry. However, the Customer acknowledges that:

Certain stains, odours or damage may be permanent and cannot be fully removed or remedied by cleaning.

Results can vary depending on the age, type and condition of carpets or fabrics, previous cleaning methods, and the nature of the soiling.

The Company cannot guarantee to remove all stains or marks, and no warranty is given for complete stain removal.

The Technician will assess the items to be cleaned and may decide not to proceed with certain treatments if, in their professional judgment, the risk of damage is unacceptably high. In such cases, the Company will not be liable for any perceived loss of service where work is reasonably declined on safety or suitability grounds.

Customer Responsibilities

The Customer is responsible for:

Providing accurate information about the Premises and the items to be cleaned.

Ensuring access to the Premises at the agreed time.

Securing valuables, fragile items, and important documents before the service.

Supervising children, pets and vulnerable persons during the service and keeping them away from equipment and treated areas.

Following any aftercare instructions provided by the Technician, including recommended drying times and ventilation.

Liability and Limitations

The Company will take reasonable care when providing the services. However, the Companys liability is limited as follows:

The Company shall not be liable for any pre-existing damage, wear, discoloration, shrinkage, loose seams, or defects in carpets, rugs, or upholstery. This includes damage arising from old stains, previous cleaning attempts, or use of unsuitable cleaning products by the Customer or third parties.

The Company is not liable for any indirect or consequential loss, including loss of profits, loss of use, or loss of enjoyment, arising out of or in connection with the services.

Where damage occurs as a direct result of proven negligence by the Company or its Technicians, the Companys liability shall be limited, at its option, to either repairing the damage, arranging a reasonable replacement, or reimbursing the Customer up to the value of the damaged item at the time of the incident, taking into account age, condition and fair wear and tear.

The Customer must notify the Company in writing of any alleged damage or complaint within a reasonable time and in any event no later than 48 hours after completion of the services, providing clear details and, where possible, supporting evidence. Failure to do so may limit the Companys ability to investigate and resolve the issue.

Insurance

The Company maintains insurance cover appropriate to its business activities in order to provide a measure of protection against accidental damage and public liability claims. Details of insurance cover may be made available upon reasonable request.

Insurance cover is subject to policy terms, conditions and exclusions. Acceptance of these Terms and Conditions acknowledges that any claim for loss or damage may be subject to the limitations and requirements of such insurance.

Health, Safety and Environmental Compliance

The Company will conduct its services in a manner consistent with applicable health and safety legislation and recognised industry practices. Technicians will use cleaning agents and equipment appropriate for the task and will seek to minimise risks to persons, pets, surfaces and furnishings.

The Customer must cooperate with reasonable requests relating to health and safety, such as keeping children and pets away from work areas, and allowing adequate ventilation where recommended after cleaning.

Waste Handling and Regulations

The Company complies with applicable regulations relating to waste management and the handling of dirty water, residues and other by-products arising from the cleaning process.

Where practicable, waste water generated during the service will be disposed of via appropriate drainage at the Premises, with the Customers permission and in accordance with local regulations. The Company will not dispose of waste in a manner that breaches environmental or public health requirements.

Any solid waste, such as removed debris or used consumables, will be handled responsibly. In the case of hazardous or contaminated materials discovered at the Premises, the Technician may suspend or adapt the service and advise the Customer to arrange specialist removal or treatment, as the Company does not provide hazardous waste disposal services.

Guarantees and Complaints

While the Company strives for high standards of service, no absolute guarantee can be given regarding specific results, including complete stain or odour removal, or prevention of future soiling.

If the Customer is dissatisfied with any aspect of the service, the Customer should notify the Company as soon as possible, and no later than 48 hours after completion. The Company may, at its discretion and subject to reasonable justification, offer a re-clean of the affected area or another form of resolution. Any such remedies are goodwill gestures and do not constitute an admission of liability.

Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disaster, accident, road closures, strikes, equipment breakdown outside its control, or interruptions to utilities.

Privacy and Data Protection

The Company collects and uses personal data from Customers to manage bookings, deliver services, process payments, and handle enquiries or complaints. The Company will take reasonable steps to protect personal data and will only share it where necessary to provide the services, comply with legal obligations, or enforce its rights.

By making a booking, the Customer consents to the use of their personal information for the purposes outlined above, subject to applicable data protection laws.

Intellectual Property

All content, materials, branding and documentation produced by the Company in relation to its services remain the property of the Company unless expressly transferred in writing. The Customer may not reproduce or use such materials for commercial purposes without prior written consent from the Company.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the provision of the services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Severability

If any provision or part of a provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision or part-provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, best practice, or its business operations. The version in force at the time of the Customers booking will apply to that booking. Continued use of the Companys services after changes are published constitutes acceptance of the revised terms.

Customers are encouraged to review the current Terms and Conditions periodically to stay informed about the terms governing the services provided by Carpet Cleaning N7.