Terms and Conditions for Carpetcleaning N7
These Terms and Conditions set out the basis on which Carpetcleaning N7 provides domestic and commercial carpet cleaning services in the UK. By making a booking, confirming an appointment, or allowing our operatives to carry out work, you agree to be bound by these terms. Please read them carefully before placing an order for any carpet cleaning service, upholstery cleaning, stain treatment, or related cleaning work. These terms are intended to be clear and practical, while still reflecting the legal rights and obligations that apply under UK law.
In these terms, references to “we”, “us” and “our” mean the cleaning service provider, and references to “you” and “your” mean the customer, whether an individual, landlord, tenant, business, or managing agent. The contract is formed only when your booking has been accepted by us and, where required, any deposit or prepayment has been received. Any estimate or quotation is provided on the basis of the information you give us and may be revised if the actual condition of the property, access, or scope of work differs from what was described.
These terms apply to all carpet cleaning work arranged with us, including scheduled cleaning appointments, one-off deep cleans, maintenance cleans, and related spot or stain treatments. They do not create any obligation for us to accept every request. We may decline a booking where we believe the property conditions, safety risks, access restrictions, or other circumstances make it unsuitable for service.
1. Booking Process
The booking process for Carpetcleaning N7 is designed to be straightforward. You may request a service by providing the property address, the rooms or items requiring cleaning, any known stains or contamination, and your preferred date or time window. We may also ask for photos or additional information to help us assess the scope of the job and determine whether specialist equipment or products are needed.Once we have reviewed the details, we may provide an estimate or fixed-price quotation. Any quotation remains valid only for the period stated at the time it is issued, or if no period is stated, for a reasonable time. The quotation is based on the information supplied by you. If the service differs materially once our team arrives, we may revise the price before starting work. Examples include excessive soiling, additional rooms, unexpected upholstery items, restricted parking, lack of access, or the need for specialist treatment.
For a booking to be confirmed, you must accept the quote and, where applicable, pay any deposit requested. You must ensure that the booking details are complete and accurate. If you fail to disclose information that would reasonably affect the time, cost, equipment, or method required for the carpet cleaning service, we reserve the right to alter the price, adjust the schedule, or cancel the booking without liability.
2. Service Day, Access, and Customer Responsibilities
You must provide safe and reasonable access to the property at the agreed time. This includes arranging entry, lifting fragile items if required, securing pets, and ensuring that the work area is clear enough for our operatives to perform the service safely. If parking permits, visitor access arrangements, or concierge approval are needed, you are responsible for arranging these in advance unless we have expressly agreed otherwise.Before cleaning begins, you should remove small personal items, valuables, breakables, and any objects that may obstruct the cleaning process. Where heavy furniture, specialist fixtures, or delicate surfaces are involved, you should tell us in advance so we can decide whether cleaning can be carried out safely. We are entitled to refuse to move items that are unsafe, too heavy, or likely to cause damage. If we agree to move items, we do so only on the basis that you accept the associated risks unless the damage is caused by our negligence.
It is your responsibility to inform us of any known issues affecting the property or textiles, such as previous water damage, colour fastness concerns, loose seams, fragile fibres, hidden cables, or pre-existing wear. Carpet fibres, underlays, adhesives, and stain treatments can react differently depending on age and condition. While we take care to use appropriate methods, Carpetcleaning N7 cannot guarantee that every stain, mark, or odour will be completely removed. Some staining may be permanent or may reappear after drying.
3. Payments
Payment terms will be confirmed at the time of booking. In most cases, payment is due immediately on completion of the service unless an invoice arrangement has been agreed in writing in advance. Where a deposit is required, it may be used to secure the booking and may be non-refundable in certain cancellation circumstances. We may also request full or partial prepayment for larger, urgent, or commercial works.Accepted payment methods will be confirmed when the booking is made. If payment is not made on the agreed date, we may charge reasonable administration costs and statutory interest where permitted by law. For business customers, interest may be charged under the Late Payment of Commercial Debts (Interest) Act 1998 or any equivalent legislation. We may also suspend further services until all overdue sums are paid in full.
All prices are stated in pounds sterling unless agreed otherwise. Unless expressly stated, quoted prices include standard labour and cleaning materials but may exclude parking fees, congestion charges, disposal costs, specialist stain removers, or additional services outside the original scope. Any extra charges will be discussed with you before the work proceeds, where reasonably practicable. We will not add hidden charges after completion without a proper contractual basis.
4. Cancellations, Rescheduling, and Missed Appointments
You may cancel or reschedule a booking by giving us reasonable notice. If you cancel with sufficient notice, no cancellation fee may apply, subject to any special booking conditions already stated in writing. If you cancel late, fail to provide access, or are not present when needed, we may charge a cancellation fee to cover our lost time, travel, and allocated resources. Any such fee will be reasonable and proportionate.If we need to cancel or reschedule due to illness, equipment failure, unsafe conditions, severe weather, or other circumstances beyond our control, we will contact you as soon as reasonably possible to offer an alternative appointment. We will not be responsible for any indirect losses caused by a change of date, provided we act reasonably and in good faith. Nothing in these terms removes your statutory rights in relation to a service not provided with reasonable care and skill.
If the property is inaccessible, not ready for cleaning, or materially different from the information supplied, our team may be unable to begin or complete the service. In those circumstances, we may treat the appointment as a late cancellation and charge accordingly. We encourage customers to review the booking details carefully and notify us promptly of any changes to ensure the booking can proceed smoothly.
5. Liability and Limitations
We will provide our services with reasonable care and skill, in line with the Consumer Rights Act 2015 and other applicable UK legislation. If we fail to do so, you may be entitled to have the service repeated or to receive a price reduction, depending on the circumstances. Our liability is not excluded where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.However, we are not liable for damage that arises from pre-existing defects, hidden weaknesses, unsuitable materials, insufficient maintenance, or inaccurate information provided by you. For example, older carpets may be more vulnerable to fibre loss, colour variation, shrinkage, or seam separation during cleaning. We are also not responsible for damage resulting from the use of products or methods that you ask us to use against our advice.
To the fullest extent permitted by law, we will not be liable for indirect or consequential losses, including loss of profit, loss of business, or loss of enjoyment, arising from the service. Our total liability for any claim relating to a cleaning appointment will normally be limited to the amount paid or payable for the relevant service, except where a higher level of liability is required by law. This limitation is intended to be fair and proportionate for a UK carpet cleaning service.
6. Waste Regulations, Disposal, and Environmental Compliance
We aim to carry out all waste handling in accordance with applicable waste and environmental regulations in the United Kingdom. Any waste generated by our service, including packaging, used cleaning materials, or recoverable residues, will be handled responsibly. Where disposal is part of the service, we may use lawful disposal routes and approved facilities, and any associated charges may be passed on if previously agreed or reasonably necessary.You are responsible for ensuring that the property does not contain prohibited, hazardous, or contaminated materials unless this has been disclosed in advance and expressly accepted by us. This includes, without limitation, asbestos, biological hazards, needles, sharps, chemicals, sewage contamination, or other dangerous waste. We may refuse to clean affected areas if doing so would breach health and safety obligations or waste regulations. If such substances are discovered during the job, we may stop work immediately and charge for time spent where appropriate.
Any wastewater, extraction residue, or contaminated material created during the cleaning process will be dealt with in a lawful and environmentally responsible manner. We expect customers to cooperate with any reasonable instructions relating to ventilation, drying, and temporary restriction of access where this is necessary to prevent slips, spills, or other hazards. The customer remains responsible for the general condition of the premises and for disposing of non-service-related household waste unless agreed otherwise.
7. Complaints, Re-Visits, and Aftercare
If you are unhappy with any aspect of the carpet cleaning service, you should notify us within a reasonable time after completion, ideally before the cleaned area has been substantially used or altered. We may ask for photographs, details of the concern, and an opportunity to inspect the area. If a genuine issue has arisen due to our workmanship, we may offer a re-clean or another appropriate remedy at our discretion, subject to your statutory rights.Some carpets and soft furnishings require a drying period after cleaning. You should avoid foot traffic, replacing heavy furniture, or using the cleaned area until it is sufficiently dry. Any marks or damage caused by premature use, poor ventilation, leaks, spills, pets, or third-party actions after the service is completed are outside our responsibility. We may provide general aftercare information, but you remain responsible for following any instructions relevant to the condition of the treated item.
Where a complaint is raised, both parties should act reasonably and seek to resolve the matter promptly. If additional inspection or revisiting the property is necessary, you must provide reasonable access. Nothing in these terms affects mandatory consumer rights. These terms are intended to work alongside, not replace, the protections available under UK consumer and contract law.
8. Force Majeure and Business Interruptions
We are not liable for failure or delay in performing our obligations where the delay or failure is caused by events beyond our reasonable control. These may include extreme weather, transport disruption, industrial action, utility failures, government restrictions, fire, flood, acts of terrorism, epidemics, or shortages of materials or equipment. In such cases, we may postpone the appointment, offer a new date, or cancel the booking without liability for consequential loss.If a force majeure event prevents us from attending, we will make reasonable efforts to contact you and rearrange the service. Any deposit or prepayment will be dealt with fairly in light of the circumstances and the work already undertaken. Where work has partially been completed, we may charge for the proportion of services actually provided, provided such charge is reasonable and transparent.
We also reserve the right to suspend or limit services if doing so is necessary to comply with legal duties, insurance requirements, public safety, or directions from authorities. We will act reasonably and keep you informed where possible. The service may be affected by access restrictions, building rules, or site-specific policies that are outside our control.
9. Data, Privacy, and Communications
We will use any personal information you provide only for the purposes of arranging, delivering, and managing the cleaning service, handling payments, and dealing with any follow-up issues. We may retain basic booking and invoice records for legal, tax, accounting, and operational reasons. Any processing of personal data will be undertaken in accordance with applicable data protection law in the UK.We may contact you by telephone, email, or text message to confirm appointments, request clarification, or notify you of changes to the service. You should ensure that the contact details you provide are correct and kept up to date. If you ask us not to use a particular communication method, we will take reasonable steps to respect that request where operationally possible.
We do not sell customer information to unrelated third parties. Where necessary for performance of the contract, we may share limited information with payment providers, insurers, subcontractors, or professional advisers on a confidential basis. Such sharing will be limited to what is reasonably required to complete the booking, process payment, or comply with legal obligations.
10. Governing Law and Jurisdiction
These terms and any dispute or claim arising from or in connection with them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. If you live in Scotland or Northern Ireland, mandatory local consumer protections may still apply where relevant, but the contractual governing law remains as stated here unless otherwise required by law.The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or relating to these terms, subject to any rights you may have to bring a claim in another competent court under applicable law. We encourage informal resolution first, but if a dispute cannot be settled amicably, either party may pursue the matter through the appropriate legal process.
By proceeding with a booking for Carpetcleaning N7, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right on one occasion does not waive that right in future.